Privacy Policy

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Effective Date: 20 October 2025
ABN: 42480900254
Contact: hello@morohair.studio

Moro Hair Studio, trading as Moro (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We may collect the following personal information when you interact with us:

• Your name, contact number, email address, and social media handles
• Booking details such as appointment times and service preferences
• Payment information (processed securely via third-party providers)
• Health or hair-related information you choose to share (e.g. allergies or sensitivities)
• Website and social media interactions (via cookies or analytics tools)
   

How We Collect Your Information

We collect personal information directly from you when you:

• Book an appointment (online, by phone, or in person)
• Subscribe to our mailing list or fill out an online form
• Engage with us on social media or through our website
   

We may also collect limited, non-identifying data through our website (e.g. Google Analytics) to help us understand site performance.

Why We Collect It

We use your information to:

• Provide hair services
• Confirm, manage, or reschedule appointments
• Process payments and issue receipts
• Communicate about upcoming bookings, promotions, or updates
• Improve our services and website experience
• Comply with legal or regulatory obligations
   

How We Store and Protect Your Information

Your information is stored securely in digital systems (such as our booking and payment platforms) and protected against unauthorised access, disclosure, or loss.
Where we use third-party providers (Timely booking/ payment system and Microsoft email system), your information may be stored on their secure servers in accordance with their own privacy policies.

We retain personal information only as long as necessary to provide our services or comply with legal obligations.

Disclosure of Personal Information

We will never sell your personal information.
We may share it only with:

• Trusted third-party providers who assist in delivering our services (e.g. booking, payment, or email systems)
• Professional advisors (e.g. accountants or legal representatives) where required
• Regulatory or law enforcement bodies if legally required
   

Cookies and Analytics

Our website may use cookies or similar technologies to enhance user experience and collect anonymous usage statistics. You can disable cookies in your browser settings if you prefer.

Access and Correction

You may request access to the personal information we hold about you or ask for it to be corrected if it is inaccurate or outdated.
To do so, please email hello@morohair.studio and we will respond within a reasonable timeframe.

Marketing Communications

From time to time, we may send you updates about new services, offers, or events. You can opt out of these communications at any time by clicking “unsubscribe” or contacting us directly.

Policy Updates

We may update this Privacy Policy periodically. The most recent version will always be available on our website.

Questions or Complaints

If you have any concerns or questions about how we handle your personal information, please contact us at hello@morohair.studio.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.